First impressions are everything as the last year online has highlighted. As we ready ourselves to go from interacting virtually to meeting in person, we’ve been looking into the increasing significance of creating an impression face-to-face. Whether meeting a stranger in the lobby or walking into a venue for the first time, you are taking in a huge amount of information to form an initial view and once this is formed it can be hard to sway. The good news? There’s a lot of this that can be influenced.
February 2, 2021
Getting in line with a new working style
When welcoming guests and clients, there is plenty you can do to ensure they not only have a positive first impression, but that it exceeds expectations and stays with them long after they have left. Enlisting an expert ensures the thinking is done for you – at Bennett Hay we’ve been perfecting the business of impressions for over a decade and now we’ve adapted our service design to reflect the new workstyles of returning employees.
When it comes to representing your company’s brand, our expert teams are adept in providing a genuine warmth, anticipating guests’ needs with seamless service. From reception, telephony and security-licensed concierge to hosting, VIP lounge, conferencing and event services, we have you covered. Working with landlords, property owners and individual client occupiers to deliver the ultimate guest experience within multi-occupied buildings, campuses and corporate head offices.
Our free service-shaper process maps out your guest experience, capturing all touch points so that no brand impressions are missed. In changing circumstances, we constantly adapt this process to ensure our service promotes safety and is relevant to current working realities. Your reception service can be tailored to work around your site and needs, and a combination of design, the latest technology and that all important human element elevates the experience for all.
To go the extra mile, a hosting service or integrated concierge delivered by our SIA-licensed hospitality professionals further personalises the experience. Our blended services approach ensures all teams collaborate seamlessly covering everything from reception to security and mailroom to daytime housekeeping, delivering a truly boutique hotel-style experience.
Nothing leaves a lasting impression quite like delicious food. We see this as the key connector for companies and their people, placing it at the heart of our hospitality business – hand in hand with that all important wellbeing factor. The latest food trends and nutritional advice coupled with the best local suppliers shape the sustainable catering offerings, whether it’s a barista bar, pop up, full restaurant or deliver to desk programme that works for you.
And there’s no reason why corporate events shouldn’t have a chef-led food offering too, also for those interacting virtually. Lasting memories from memorable events are what every organiser strives for; alongside knockout food, our comprehensive event service allows for shaping bespoke experiences for clients and colleagues. Software solutions for every step from visitor management, virtual conferencing to space booking enable a service tailored to both face-to-face and hybrid event models.
The future workspace is increasingly mobile with the rapid adoption of working from anywhere. With technology ever advancing, enlisting the latest tech will both enhance and simplify processes for clients and guests. We work with a number of different providers to support your helpdesk and concierge service, combining this with a client community app incorporating social media and chat functionality for on-the-go responses.
All the little details add up to form that ultimate impression; if you have those covered, you’re guaranteed to make a great impact. The impact your workplace guests are looking forward to.
