Community Manager – Near London Bridge | Monday to Friday

Job Title: Community Manager

Location: Near London Bridge Station

Salary: £40,000 annually

Contract Type: Full-time

Working Hours: 40 hours per week

Working Days: Monday to Friday

Shift Pattern: 08:30am – 05:30pm

Holiday Entitlement: 20 days plus Bank Holidays

About the Role

We are looking for a confident, people-focused Community Manager to join our friendly and professional team at a prestigious London location. You’ll play a leading role in creating a welcoming, world-class experience for all customers and visitors to the site.

Working closely with the on-site Customer Experience Manager and leading the Community Manager, you will ensure that service standards remain exceptional across guest services, meeting rooms, communal spaces, and daily events. This is a visible, hands-on role for someone who brings strong leadership, outstanding communication, and a passion for hospitality to everything they do.

Key Responsibilities

• Represent the Bennett Hay brand through an elevated, memorable first impression and consistent service habits

• Manage the on-site relationship with service partners and support the GPE site Customer Experience Manager

• Lead, coach, and manage the Community Manager to deliver operational excellence

• Oversee and maintain the coffee point, phone booths, and meeting rooms ensuring they are clean, stocked, and in full working order

• Ensure the site is well-prepared daily, including AV, lighting, refreshments, and cleanliness

• Manage and coordinate events, Bennett Hay Activations, and daily service offerings in collaboration with the client

• Drive continuous improvement by identifying innovations in service and hospitality

• Uphold professionalism, discretion, and a can-do attitude in all guest interactions

• Champion a “one-team” ethos, working closely with all colleagues and service providers to ensure seamless, high-quality service delivery

What We’re Looking For

• 4–5 years’ experience in a customer-facing or community engagement role

• Strong stakeholder and team management capabilities

• Exceptional time and task management with the ability to juggle competing priorities

• Intermediate Microsoft Office proficiency and some budgeting knowledge

• Operational understanding of facilities and guest services in a commercial setting

• Compliance and Health & Safety awareness (IOSH Managing Safely is desirable)

• Confident communicator with excellent interpersonal skills and an eye for detail

• Passionate about people and proactive in finding better ways of working

• Desirable: Knowledge of event suppliers or partnerships

Benefits

• Pension and life assurance

• Health cash plan for you and your dependents

• Cycle to work scheme

• Holiday purchase scheme

• Opportunities for professional growth

• Friendly work environment with a strong sense of community

Start Date: 01/09/2025

Please do not call our Head Office for vacancy related questions, as our HR Recruitment team is not always on site and prefer emails.