Corporate Reception Manager – Near Bank Station | Monday to Friday

Job Title: Guest Experience Manager
Location: Near St Paul’s Tube Station
Salary: £45,000
Contract Type: Full-time
Working Hours: 40 hours per week
Working Days: Monday to Friday
Shift Pattern: 8:00am – 6:00pm, rotating shift pattern
Holiday Entitlement: 23 days (rising to 25 days after 2 years’ service) plus public holidays

About the Role
We are looking for an enthusiastic and dynamic Guest Experience Manager to lead reception and guest experience services at a prestigious corporate location near St Paul’s. This is a high-profile opportunity to shape a five-star guest experience, lead a talented team, and champion service excellence in a premium front-of-house environment.

As the on-site leader for guest services, you’ll be the face of hospitality—managing the reception experience, coordinating meeting room support, and ensuring every guest interaction is polished and memorable.

Key Responsibilities

• Lead and motivate the Guest Experience team to deliver exceptional front-of-house service.

• Provide hands-on support during peak hours, personally greeting and escorting guests.

• Manage the reception area and all guest touchpoints, ensuring seamless service delivery.

• Oversee the booking, coordination, and set-up of meeting rooms, including hospitality requirements.

• Act as the on-site Bennett Hay ambassador, presenting service improvements and innovations to the client.

• Handle HR responsibilities for the team, including scheduling, payroll, performance appraisals, and training.

• Maintain service excellence through attention to detail and proactive problem-solving.

• Liaise with clients and service partners to ensure smooth day-to-day operations.

• Uphold and model Bennett Hay’s high standards of personal presentation and guest engagement.

What We’re Looking For

• Proven experience delivering world-class reception and guest services.

• Experience in a premium corporate, hospitality, or five-star environment preferred.

• A natural leader with the ability to inspire high performance and uphold service standards.

• Strong administrative and organisational skills, including calendar and resource coordination.

• Excellent verbal and written communication skills.

• Confident using IT systems and tools to manage tasks and support team operations.

• A proactive and professional presence with impeccable personal presentation.

Benefits

• 23 days holiday per year (rising to 25 after 2 years’ service) plus public holidays

• Health cash plan

• Cycle to Work scheme

• Holiday purchase scheme

• Pension and life assurance

• Access to a vibrant colleague social events calendar

Start Date: 1st June 2025

Please do not call our Head Office for vacancy-related questions, as our HR Recruitment team is not always on site and prefer emails